If you are not satisfied with your costume when you receive it, please contact us the same day. We will discuss your options for remediation.We can alter your costume, exchange for size, or refund if we cannot find another solution.If you are sending the costume back for alteration or refund, we ask that you send it back on our DHL shipping account. This allows us to prove that the shipment is a return, and therefore not taxable at the Canadian border. Our shipping rates are very good, so you will pay less than going though another shipper. We ask that you cover the cost of the return shipping - which is $50 from the USA.